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Recruitment Details

Customer Service Supervisor

Key Features:

Job Overview:
Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.

TASKS Included:

directly supervises and coordinates the activities of help and advisory services to provide support for customers and users liaises with clients and handles more complicated or sensitive complaints and queries develops and plans training for their teams establishes and monitors work schedules to meet the organisation's requirements discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems. provided and resolved operational problems.

- Proven experience in a customer service supervisory role
- proficiency, particularly in English
- Strong leadership and supervision skills
- Excellent communication skills
ability to manage and motivate a team effectively
proficient in analysing customer service metrics and implementing improvements.

Entry requirements of this job:
There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors. On-British candidates required an English language test minimum of 4.5 IELTS.


· Sick pay · Additional Leave · Holiday payment